Refund policy
Copacabanna Return & Refund Policy
Last updated: August 14, 2026
Cancellation Policy
Order Cancellation
Please contact us at info@copacabanna.com immediately if you wish to cancel your order.
If the order has not shipped: We will cancel the order and issue a full refund to your original payment method.
If the order has shipped: We are unable to intercept the package. Please wait until the order arrives, then follow our Return Process to send the item back for a refund.
Return Guidelines
Return Period
You have the right to return your order within 30 days of receiving it. If 30 days have passed since the delivery of your purchase, unfortunately, we cannot offer you a refund or exchange.
Return Costs & International Returns
Please note that our inventory is shipped from our fulfillment center. All returns must be shipped to our designated return warehouse.
Cost: The customer is responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Return Address: Please contact info@copacabanna.com before sending any return. We will provide the appropriate return instructions and return address.
How to Return
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Contact info@copacabanna.com within 30 days of receiving your order.
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We will provide the Return Form and the appropriate return address.
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Ship the item using a trackable shipping service.
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Keep your shipping receipt and tracking information until your return has been successfully processed.
Refunds
Once your return is received and inspected, usually within 7 days of receipt, your refund will be processed back to your original payment method.
Please allow up to 7 business days for the refunded funds to appear in your account, depending on your payment provider or financial institution.
Restocking Fees
We do not charge restocking fees.
Damaged or Faulty Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at info@copacabanna.com and provide clear photos of the item and packaging.
After reviewing the issue, we may provide a full refund, replacement, or another appropriate resolution. If the item is confirmed to be faulty, damaged, or incorrectly sent, we will cover the applicable return shipping costs.
Exceptions
We cannot accept returns for hygiene products, including underwear or socks, if they have been opened or worn.
CONTACT US
We strive to provide excellent customer satisfaction. If you have any questions regarding your order, return, or refund, please contact our customer service team using the details below.
Company name: Authentic Textile LLC
Trading as: Copacabanna
Website: copacabanna.com
Physical address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: info@copacabanna.com
Phone: +12053513484
Customer Service Opening Hours
Monday to Friday — 8:00 a.m. to 5:00 p.m. (US Mountain Time)
Saturday and Sunday — 10:00 a.m. to 4:00 p.m. (US Mountain Time)
We aim to respond to customer inquiries within 12 hours.
