Privacy policy
Copacabanna Privacy Policy
Last updated: August 14, 2026
1. About Us
This Privacy Policy explains how Authentic Textile LLC (trading as "Copacabanna") collects, uses, and discloses your personal information when you visit or make a purchase through our website.
Website: copacabanna.com
Physical address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: info@copacabanna.com
Phone: +12053513484
2. What Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, when you make a purchase or attempt to make a purchase, we collect:
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Name
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Billing & Shipping Address
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Payment Information
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Email Address
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Phone Number
Payment Information: We do not store your full credit card details. Payment information is processed securely by third-party payment providers, such as Shopify Payments and other payment processors available through our store.
3. How We Use Your Information
We use the information we collect generally to fulfill orders placed through the Site, including processing your payment information, arranging shipping, and providing invoices and/or order confirmations.
Additionally, we use this information to:
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Communicate with you regarding your orders, inquiries, or account;
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Screen our orders for potential risk or fraud;
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Improve and personalize your shopping experience;
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Provide customer support;
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When consistent with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
4. Sharing Your Personal Information
We may share your Personal Information with third parties that help us operate our business and provide our services, as described above.
E-commerce Platform: We use Shopify to power our online store.
Payment Providers: Payment information is processed through secure third-party payment providers. We do not store your full payment card details on our own systems.
Logistics: We may share your name, shipping address, and phone number with our logistics, fulfillment, and delivery partners solely for the purpose of processing and delivering your order.
Analytics: We may use analytics services, such as Google Analytics, to help us understand how customers use our Site and improve our products and services.
Compliance: We may also share your Personal Information when necessary to comply with applicable laws and regulations, respond to a subpoena, court order, or other lawful request for information, or otherwise protect our rights, property, and customers.
5. International Data Transfers
Your information may be transferred to and processed in countries outside the United States, depending on the service providers and business partners we use to operate our online store, process payments, analyze website activity, and fulfill or deliver orders.
Where required, we take reasonable steps to ensure that such transfers and processing are conducted in accordance with applicable data protection laws.
6. Your Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:
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Request access to the personal information we hold about you;
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Request that inaccurate or incomplete information be corrected;
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Request deletion of your personal information, subject to applicable legal requirements;
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Request restrictions on certain processing of your personal information;
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Object to certain uses of your personal information; and
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Withdraw consent where processing is based on consent.
If you would like to exercise any applicable privacy right, please contact us using the information provided below.
7. Data Retention
When you place an order through the Site, we may maintain your Order Information for our records for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide customer service, comply with legal and accounting requirements, resolve disputes, and enforce our agreements.
You may contact us to request deletion of your personal information, subject to information that we are legally required or permitted to retain.
8. Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children under 18.
If you are a parent or legal guardian and believe that a child has provided us with Personal Information, please contact us so that we can review the situation and take appropriate steps, including deletion where applicable.
9. Changes
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, applicable laws, regulations, or other operational requirements.
Any updates will be posted on this page with a revised "Last updated" date.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise an applicable privacy right, please contact us using the details below.
Company name: Authentic Textile LLC
Trading as: Copacabanna
Website: copacabanna.com
Physical address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: info@copacabanna.com
Phone: +12053513484
Customer Service Opening Hours
Monday to Friday — 8:00 a.m. to 5:00 p.m. (US Mountain Time)
Saturday and Sunday — 10:00 a.m. to 4:00 p.m. (US Mountain Time)
We aim to respond to customer inquiries within 12 hours.
