FAQ

ORDERS & PAYMENTS

What currency are the prices displayed in?
All prices on our store are stated in USD ($).

What payment methods do you accept?
We offer a variety of secure payment methods for your convenience:

Credit Cards (Visa, Mastercard, and other supported cards)
Google Pay
Apple Pay

How do I place an order?
Simply choose your desired product, click "Add to Cart", and proceed to checkout. You will be asked to enter your shipping details and payment information. Once your order is confirmed, you will receive an order confirmation email.

Can I cancel my order?
Yes, but the method depends on the status of your order:

Before Shipment: If your order has not yet been processed or shipped, contact us immediately at info@copacabanna.com, and we will cancel it and issue a full refund.
After Shipment: If the order is already in transit, we cannot stop the delivery. Please wait to receive the package and then follow our Return Process.

SHIPPING & DELIVERY

Do you deliver worldwide?
Currently, we ship to addresses within the United States.

What are the shipping costs?
We offer Free Shipping on all orders within the United States. Tracking information will be provided so you can follow the progress of your package.

How long does delivery take?
Our estimated delivery times are as follows:

Processing Time: 1–2 Business Days
Transit Time: 5–9 Business Days
Total Estimated Time: 6–11 Business Days

Please note: While we strive to meet these timelines, occasional delays may occur due to carrier delays, weather conditions, holidays, or other circumstances outside our control.

How can I track my order?
Once your order has been dispatched, you will receive an email containing your Tracking Number. You can use this tracking information to follow the delivery progress of your order.

RETURNS & REFUNDS

What is your return policy?
We offer a 30-day return window starting from the day you receive your order. Items must be unused, unworn, unwashed, and returned in their original condition with applicable tags and packaging.

How do I return an item?
Please contact our customer support team at info@copacabanna.com to initiate a return.

Important: Please do not send your return to our business address unless instructed to do so. Our customer service team will provide you with the appropriate return address and return instructions.
Return Costs: Customers are responsible for return shipping costs unless the item arrived damaged, faulty, or incorrect.
Tracking: We recommend using a trackable shipping service when returning your order.

What if I receive a damaged or incorrect item?
We are sorry if this happens. Please contact us as soon as possible and provide clear photos showing the issue.

If the item is confirmed to be damaged, faulty, or incorrect, we will offer an appropriate resolution, which may include a replacement or full refund, and you will not be responsible for applicable return shipping costs.

CONTACT US

We strive to provide excellent customer satisfaction. Feel free to contact our customer service team if you have any questions about your order, payment, shipping, return, or refund.

Company name: Authentic Textile LLC
Trading as: Copacabanna
Website: copacabanna.com
Physical address: 30 N Gould St Ste R, Sheridan, WY 82801, USA

Email: info@copacabanna.com
Phone: +12053513484

Customer Service Opening Hours

Monday to Friday — 8:00 a.m. to 5:00 p.m. (US Mountain Time)

Saturday and Sunday — 10:00 a.m. to 4:00 p.m. (US Mountain Time)

We aim to respond within 12 hours.